Technical Support
TECHNICAL SERVICES
To meet the growing demand for professional and qualified technical services, Alliance Biotech & Analytical Ltd. Technical Service Department has a team of highly qualified and skilled service professionals with a wide ranging expertise in installation, configuration and commissioning. Our staff is fully trained and equipped to meet the service requirements of our clients. Alliance Biotech & Analytical Ltd. proposes annual contracts with the objective of reducing or even eliminating the need for remedial interventions which are frequently penalizing for a laboratory. Excellent results under testing conditions have allowed us to establish a dynamic and efficient service structure. Our service engineers, microbiologist and application chemists are fully equipped to provide immediate on-location backup services to our customers. Similarly, the after sales services personnel of Alliance Biotech & Analytical Ltd. are fully trained to not only intervene for preventive or remedial maintenance on all laboratory equipment, but also for installation and training needs.
In our people, product and service we hope to perform to the total satisfaction of our clients ensuring you are empowered to make more accurate diagnostic decisions, advance research methods and results and improve production performance.
The ability to repair, maintain and calibrate laboratory instrumentation that we supply is an important aspect of our overall customer service policy. Accordingly, we offer a range of service and repair options including:
- On-site service and repairs
- In-house service and repairs
- Service contracts or preventative service agreements (for specific equipment)
TECHNICAL SERVICE LEVEL AGREEMENTS ON NEW EQUIPMENT
Our customer support programmer is designed to help you protect the value of your investment by maximizing the useable life of the equipment and the availability of the equipment in your laboratory.
We offer Service Level Agreement on a wide range of new equipment purchased from Alliance Biotech & Analytical Ltd. The Service Level Agreements include full comprehensive servicing and repairs, including spare parts according to our principal’s warranty. Service Level Agreement customers are assured of priority scheduling, faster response and access to all the experts that are available to us within our regional, national and global network.
- Save on maintenance costs
- Eliminate breakdowns
- Reduce downtime
FREE TRAINING
Free end-user training is given on all equipment sold by Alliance Biotech & Analytical Ltd as required. Our technicians provide the training on the operation of the equipment, while the product managers can provide application training. We can also organize free workshops and seminars on various topics such method validation, temperature mapping, calibration & qualification of equipment’s etc.
FREE INSTALLATIONS
All equipment sold by Alliance Biotech & Analytical Ltd includes free installation. Our technicians are all qualified to install all our equipment. In addition, they have been sent overseas to the manufacturer for technical training.
For more info
Technical Support Team
techsupport@alliancebiotech.com